The Exception Queue Is a Training Set for Automation – But Only After Adjudication
A raw exception queue is not a training set. It is usually a mixture of unresolved cases, unusual but legitimate states, known errors, blocked actions, escalations, workarounds, and reviewer judgments made under different rules at different times. Treating that mixture as ready-made learning data is an easy way to automate yesterday’s ambiguity. The more useful … Read more